Refer to the Fishbone to get the Causes. List all the Causes on the “FREQUENCY, SEVERITY, FEASIBILITY, IMPACT” table found in the “PR” Workbook, under the Materials tab.

For each “Cause” have the team agree on the following:

  • Frequency – on a scale of 1-10, how frequently does this particular “cause” happen resulting in the “effect” (1=very rarely 10= very frequently)
  • Severity – on a scale of 1-10, how severe is this particular “cause” when it happens (1=very low severity, 10= extremely high severity)
  • Feasibility – on a scale of 1-10, what is the feasibility of this cause happening (1=very low feasibility, 10 – extremely high feasibility)

Impact = FrequencySeverityFeasibility