It may take the team a while to find the long-term fix, so in the interim, we need to find a PATCH to protect the customer.

The facilitator will ask the team the following questions to determine if a patch is required.


  • Is patch in place or needed?
  • If patch is being used, is it measurable and effective?
  • Have patches from process flow analysis been reviewed?
  • Do we need any other patches?

Assessing Questions

  • Is there an existing or new patch?
  • Are we sure the patch won’t cause other problems?
  • Can we try out actions on a small scale to test if they will be effective?
  • Is ongoing data being collected to ensure actions will remain effective?
  • Have we communicated the patch? (e.g. work instructions)
  • Do we have the right team members for the next step?